Members Frequently Asked Questions

Not to worry, your Member ID number will stay the same. 

You can find your Member ID in your Welcome Email or printed at the bottom of your Acknowledgement Letter.

You can go NHMLAC.org/MemberPortal to begin reserving tickets for NHM

All you need is your Member ID and the Primary Member’s Last Name to log in to your Member Portal.

As a New or Renewing Member, you’ll receive an email from members@nhm.org with a link to download your Membership Card.

Of course! The email containing your digital card came from members@nhm.org. It may have gone to your spam folder if you don’t see it in your inbox. If you still don’t find it, please email members@nhm.org and they can help resend the link.

You can add the second name either: 

• In person anytime during your visit at the ticketing counter
• By calling 213.763.3426
• By emailing members@nhm.org
   

You can only update the Secondary Adult listed at the time of signing up or renewing your Membership. Please email members@nhm.org for more information.

Yes, you can do so when signing up. If you’d like to add the information and you already have a Membership, please email members@nhm.org or info@nhm.org or call 213.763.3426 to speak with someone over the phone.

You can make any of the above updates: 

• In person anytime during your visit at the ticketing counter
• By calling 213.763.3426
• By emailing members@nhm.org

You can do so by any of the options below:

• In person anytime during your visit at the ticketing counter
• Calling 213.763.3426
• Emailing members@nhm.org

You can redeem your Gift Membership in-person at either NHM or LBTP, or by phone at 213.763.3426. 

Please make sure you are ready to provide the Order Number for the Gift Membership.

Yes, make sure to reach out to members@nhm.org or info@nhm.org before the day of your reservation.

Yes, you have until the end of your visit to upgrade your single day tickets to a membership.

The digital card may be found in the expired cards section of the apple wallet. Try these steps:

1. Open the Apple Wallet
2. Scroll down to Expired Cards
3. Delete the old/expired membership card from there
4. Then try adding the card to the Wallet again using the link

Once the expired card is removed, add the card again using the given link.

• Onsite at anytime during your visit or on your way out 
• Online at NHMLAC.ORG/membership 
• By phone at 213.763.3426

If you’re looking to renew your Membership, you can do so:

• Onsite at anytime during your visit or on your way out 
• Online in the Member Portal
• By phone at 213.763.3426
   

No. With our Memberships being tax-deductible donations towards the museum, we are unable to issue partial or whole refunds once the Membership dues have been paid.

• By phone at 213.763.3426
• At any of the ticketing stations during your visit
• Online at our webstore

If you’ve received an offer through your mailer, complete and return the enclosed renewal form and mail it to:

The Natural History Museum of Los Angeles County
900 Exposition Boulevard
Los Angeles, CA 90007

If you’d like to purchase or renew your Membership online:

• Use the code provided in your letter at check out to receive the discount.
• If you cannot locate your Member ID or the promo code, or if you have any additional questions about your renewal offer, please contact us at members@nhm.org or 213.763.3426.

We’re happy to hear you’re considering joining our NHMLAC family! We have a variety of Membership levels to meet your interests and needs. See all of our Memberships. 

We provide physical Guest Passes for the Explorer, Naturalist, and Discoverer levels. Please ensure you entered the correct mailing address when signing up for Membership, and keep a lookout for your Guest Passes to arrive in the mail within around 3 weeks after your new purchase or renewal. 

If you wish to redeem these Guest Passes sooner, please reach out to members@nhm.org.

Yes! Please email members@nhm.org with your name and Member ID.

We do! Please refer to the list of participating companies below:

• Amgen
• ExxonMobil
• Bank of America
• Google
• Merck Partnership for Giving
• Network for Good
• Northrop Grumman
• Oracle
• Shell Matching Gift
• Boeing
• TimeWarner
• Truist Connect
• United Way
• Verizon
• Goldman Sachs Matching Gifts
• NPO Gateway
• Benevity Causes
• Johnson & Johnson Matching Gifts
• Wells Fargo
• Capital Group Companies
• Morgan Stanley 
• Disney Matching Gifts
• Target Charitable Giving
• IBM Matching Grants
• Yourcause
• JPMorgan Chase
• Alliance Bernstein Matching Gifts
• Payden and Rygel
• J. Paul Getty
• GE

We offer a 10% discount to:

• Seniors (62+)
• Active Military members
• Veterans 
• Current California Educators (Kindergarten through College) 

And a 20% discount to:

• California EBT card holders

Proof of eligibility is required. Sign up by visiting our ticketing stations. 

Members are able to purchase parking ahead of their visit when booking their reservations online. Must be done 24 hours in advance. Spots are limited and availability may vary.

Not to worry! One of our friendly staff members can provide you with your Member ID number. Please contact us at members@nhm.org or 213.763.3426.

Secondary Members are required to be listed at time of purchase. A Secondary can be either the Adult or Child who will be joining you on the Membership.

NHMLAC's Memberships are non-transferrable. While the Primary Adult name cannot be changed, the name of the Secondary Adult listed on your Membership can be changed when your Membership is renewed. 

All of our Memberships come with one guest pass per visit. This is for anyone who is not assigned to your Membership by name, giving you the flexibility to bring a different person (Adult or Child) with you every day.

If a name is misspelled on your Membership profile, or you have additional questions please email us at members@nhm.org or reach out to our Call Center 213.763.3426. 

When booking the tickets for your guest, you will reserve it under the Member tickets either as a Member Adult or Member Child.

There is! Please contact us at members@nhm.org or 213.763.3426 to assist with purchasing additional discounted tickets.

In our process to go green, our Membership cards have gone digital! You will receive your digital passes 24-48 hours after joining. Your new digital Membership card will be sent to the email address you provided.  

If you sent your Membership payment through the mail, you will receive your digital card 24-48 hours after it has been processed.

More information can be found in your Welcome Email and/or Acknowledgement Letter. 

In the meantime if you’d like to visit us, you can reserve tickets through your Member Portal or just walk up the day of your visit with your Photo ID. If you’d like to book for a specific day or a special exhibit, please call 213.763.3426 and a Museum representative can help you book tickets over the phone.

In our journey to go green, much of our communication is going digital. 

As a benefit of your Membership, you will not only receive your digital Membership cards immediately, you will also receive ongoing information about upcoming programs and exhibitions, invitations to Member-only events, and news about our researchers' newest discoveries! 

While advance ticket reservations are no longer required, we do strongly encourage that Members still reserve their tickets online to ensure that the special exhibits you may want to visit are available.

To cancel your tickets please contact us at members@nhm.org or call 213.763.3426. Make sure to have your confirmation number or order number handy! 

In our process to go green, our Membership cards have gone digital! You will receive your digital cards 24-48 hours after joining. Your new digital Membership card will be sent to the email address you provided.  

If you renewed or upgraded your membership and currently have your digital passes downloaded, it will be updated automatically, and a new link will be sent to you.

More information can be found in your Welcome Email and/or Acknowledgement Letter. 

To add your NHMLAC digital Membership card to your iPhone wallet:

1. Open the email you received from members@nhm.org on your smartphone 
2. Click the “Download” button
3. Click “Add to Wallet”, then click “Add.”

The card will automatically go to your iPhone’s Wallet. It can be accessed in the wallet at any time.

Android users need to download Wallet Passes from Google Play. After you download the app:

1. Open the email you received from members@nhm.org on your smartphone
2. Click “Download” 

The card will automatically go to your Wallet Passes app where it can be accessed anytime.
 

In our continued efforts to go green, we’ve stopped printing physical plastic Membership cards. 

When visiting, all you’ll need is your Photo ID when checking in. You can also reserve your tickets ahead of time through the Member Portal or by calling 213.763.3426 to speak to a Museum representative to help book your tickets.

Not a problem! If you’re visiting the day-of, all you’ll need is your Photo ID to check in. If you'd like to reserve your tickets ahead of time, you can do so through the Member Portal or by calling 213.763.3426 to speak to a Museum representative to help book your tickets.

The digital passes can only be downloaded on a smartphone so they’re available on the go.

Log into our Member Portal to see a full list of your benefits.

We apologize for the error and are more than happy to update that information! Please contact members@nhm.org or call 213.763.3426. We will make the correction on your profile and your cards will be automatically updated. 

You will immediately receive new digital cards once the changes are processed. 
 

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!).

If you have an Android, you’ll need to download Wallet Passes from the Google Play Store prior to downloading the card.

Search your inbox for any emails sent from members@nhm.org. If you still can’t find the email, please contact us at members@nhm.org.

Email us at members@nhm.org and we’ll send you a new link to download your cards back onto your new phone.